How Mobile Messaging Can Transform Your Retail Business
Retail is all about convenience for the customer. Everyone wants to make their purchases, if possible, without raising a finger. This convenience is why e-commerce is booming and everyone wants to sell digitally.
So, this is Tara Oladele-Musa. She owns a large convenience store that supplies all sorts of household items, both wholesale and retail. A supermarket where you can buy almost everything, from groceries to children’s toys to pet food.
Tara has recently acquired a fleet of motorcycles to deliver her goods directly to customers who shop from her website. However, Tara has had difficulties keeping her customers satisfied, all because she has not employed mobile in improving customer experience.
Some of her challenges are:
HollaTags can help her with:
As a software house with expertise in building superb mobile communication applications, we will build an interface for Tara that allows customers get SMS notifications when their orders are accepted, treated, shipped and delivered so that customers do not have to call in to monitor their purchases. They get automatically notified.
Our developers will integrate a system where customers can send the name of a product to a dedicated number and get information like price, availability, specs and quantity.
Businesses need to hear from their customers constantly. Customers want to communicate through their mobile and not always through calls. HollaTags will build a system that allows customers text their feedback and such a system can use keywords to sort the feedback and route them to the appropriate departments.
People almost always have their mobile phones with them. It is easy to reach customers with discount promotions, offers, new products, and reward loyalty through text messages. HollaTags Limited will help Tara’s supermarket to connect with their audience through mobile messaging and meet them at the point of their needs.